The mission of MASCO Services Inc. (MSI) Telecommunications is to maintain a superior reputation for service by providing the highest quality customer care, knowing what our customers want and insuring that they receive it.
Client Service Levels and Quality
An independent survey rated MASCO Services call quality as number one out of eight area hospitals operator services. The MSI Call Center is an organizational unit that has a commitment to quality service and customer care. Over the years, we have developed an internal management system of quality utilizing the best aspects of several management philosophies.
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